Come join us!
At EximusEdu, careers are more than just jobs — they're pathways to transforming education. Join a team where innovation meets purpose, empowering learners and educators to achieve extraordinary outcomes. Here, your ideas drive impact, your growth is celebrated, and together, we shape the future of learning.
Technical Support Executive
Eximus Technologies is looking for talented Technical Support Executives. The selected candidates will get to work with our state-of-the-art Education Management System (EximusEdu) and its users. EximusEdu has a significant share of the market in the Education Management System sector, running since 2018 and having 200+ clients with a user base of 100K+.
Responsibilities
- Receive calls/messages from users and resolve their issues or guide them towards how to do an operation correctly.
- Prepare user guides or knowledgebase articles on various features of the software.
- Convert user-provided data into software-recognized format and enter data into system as per users’ requirements.
- Take trips to educational institutions for providing training to users.
Requirements
- 6 months to 2 years experience as a Software Technical Support Executive
- Keen interest in technology, especially software — how things work, how to figure out way-arounds to make things work etc.
- Inquisitive mind — figure out what might be the cause of something not working as expected
- Working experience in Microsoft Word and Excel, or Google Docs and Spreadsheet
- Great attention to details — knowing that Sharafat's favorite color is grey
- This is a full onsite position. You'll be required to work from our Mirpur Tower office.
Nice-to-have things
- Graduation/Diploma from CS/CSE/IT/ICT/SE
- Sense of humor
- Hate smoking
- Practising Muslim praying regularly
Benefits
- A supportive and caring team environment, where you are trusted, not managed.
- Gain hands-on working experience in providing world-class customer experience.
- Learn from the experts how to save time by using Word/Excel efficiently.
- Work with highly-experienced and passionate Support Executives
- Appropriate Travel Allowance / Daily Allowance for trips to provide trainings
- Subsidized office lunch
- Festival Bonus (yearly twice during the festival seasons)
- Yearly salary review (the increment percentage would be in proportion to dedication, passion and quality)
- Daily work time is 8AM to 5PM. Weekly holiday is Friday
Monthly Compensation
BDT 15K. For outstanding candidates, the salary range could be stretched a little.
How to Apply
Apply online at https://www.eximusedu.com/online-application-staffs/eximustech